Terms and Conditions

RESERVATION
You are deemed to have read, understood, agreed and accepted the terms and conditions below BEFORE you:
submit your request of booking, or
make the payment upon confirmation of booking, or
stay at the accommodation you have booked.

No arguement/ appeal/ claim will be entertained thereafter.

Rates & Charges
All rates in VNET HOLIDAYS are inclusive of service charges, unless otherwise stated.
Booking of items outside our agency is subjected to 10% service charge.
Please refer to seasonal calendar for the category of applicable rate.
Surcharge on extra pax will be applied according to rates respectively.

Check-in
Standard check-in time is between 2:30pm - 3:00pm.
Checking-in early is subjected to availability and approval.
A refundable security deposit (RM100~RM300) is required before key collection.

Check-out
Check-out time is strictly 12:00pm.
Checking-out late is subjected to availablity and approval. Fees may be applied.

Reservation & Payment
All prices are quoted in Ringgit Malaysia (RM).
Reservation is by REQUEST on first-come-first-served basis.
Reservation Request made less than 24 hours prior to check-in time will be rejected.
(Down)payment is to be made within 1 hour upon successful booking.
Reservation Confirmation Slip is issued upon receive of (full) payment proof only.
Full-payment is required for booking made less than 7 working days prior to arrival.
Balance payment, if any, shall be made at least 7 working days prior to arrival or the
booking shall be regarded as VOID and all down-payments may be forfeited as well.

Postpone or Changes in Booking
Request for changes in the confirmed booking will not be entertained within
the 14 days period prior to arrival/event date.
Changing of bungalow is NOT allowed at any time.
Request to postpone is allowed only with written notice not less than forteen (14) days
prior to initial arrival/event date.
An admin fee of 20% (minimum RM100) will be imposed for any approved postpone,
change or amendment.

Cancellation
Cancellation fee, equivalent to all payments made, will be imposed in the events of cancellation at any time.

Rules & Regulations
No pet are allowed in all accommodations as all units are NOT pet friendly.

Satisfaction & Complains
Though we made best effort to reveal the original scenes of the accomodations via our website, we, VNET do not guarantee your satisfaction in any accommodation you have booked. Therefore, we, VNET do not entertain any complains or claims nor refund any money eventhough unsatisfactory arises. The guest shall be responsible for his/her own judgements and decisions.
All pictures and photos displayed on our website are for illustration purpose only.

Losses, Damages & Injuries
Staying at any of the holiday accommodations are solely at your own risk. Neither VNET nor the accommodation management shall be responsible or liale for any losses, damages or injuries occur during your stay.

Amendments of Terms & Conditions
VNET reserves all rights to amend/update any prices, specifications, photos, terms and conditions without prior notice.

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